Refund & Returns Policy
Our Promise: Your Happiness is Our Priority
We sell digital products and want you to love everything you purchase. Because your satisfaction drives our success, we offer a straightforward, customer-friendly refund policy.
Eligibility for Refunds
- All products purchased from our store are eligible for a refund.
- Refund requests must be made within 30 days of your original purchase date.
- After 30 days, it is assumed you are satisfied and happily using the product. Therefore, we cannot process refunds past this point.
How to Request a Refund
To initiate a refund, please contact our customer support team within the 30-day window:
Email: admin@devpurple.com
Subject Line: Refund Request
Please include your:
- Order number
- Reason for the refund request
- Crypto return-address if you paid in Crypto. (Note: We will not cover the transfer fee, so please consider that when choosing a coin)
We will process your refund promptly. Once approved, the refund will be automatically credited to your original method of payment within 5-10 business days.
Why We Might Deny a Refund
To prevent abuse of our generous policy, we reserve the right to deny refunds in these specific scenarios:
- The refund request is made after 30 days from purchase.
- There is evidence of significant download, use, or exploitation of the product beyond basic preview.
- There are excessive refund requests from the same customer account.
Our Goal: 5-Star Experiences
This policy is designed to build trust. We believe in our products and stand by them. If something isn’t right, we want to make it right. We hope this commitment to your satisfaction earns a positive review and your future business.
Contact Us
For any questions about this policy or your purchase, please reach out:
Email: admin@devpurple.com